History

2016

June

Tri-Line now certified to ISO 9001:2015

March

Largest deployment of Display boards with 200+ boards serving over 200 sites

2015

September

TIM Enterprise deployments now log more than 5 million endpoints

April

Avaya compliance testing with ACM R6.3.9 & IP Office 500 v2 R9.1 complete

February

Recording on SIP channels now exceeds 500K

2014

November

Instant downloadable tariff tables for 230 countries incl. as standard

September

Sales of SIP recording outstrip ISDN for the first time

July

Tri-Line promoted to Cisco Preferred Solution partner

Call obfuscation using DTMF available on Echo

June

Custom call obfuscation tones can now be added to Echo

2013

November

Windows and Linux now supported on NetPBX

June

Cisco Developer Network deal registration contest win

March

Avaya compliance testing updated

All recording options merged under Echo

2012

February

Active Directory integration added to TIM Enterprise

Display board templates added to Plus and Enterprise

January

Cisco AXL sync added to Plus and Enterprise

Exhibit at Cisco Live 2012

2011

December

Compliance testing of all TIM products with Avaya Aura and IP Office

September

TIM Enterprise video showcase released

August

Call scoring added as a standard feature

TIM Plus passes IVT testing with Cisco UCME

July

V3.0.0.73 sees interactive graphs and 5 new reports added

TIM Plus video showcase released

June

TIM Enterprise passes Cisco IVT testing with UCM

March

Display boards video showcase released

2010

November

Gold sponsor at Avaya EMEA Partner Conference, Barcelona, Spain

August

Finalists for Software Application Suite of the Year at CN Awards 2010

April

TIM installed base reaches 10,000

March

Call Centre & Customer Services Summit

2009

July

ISO accreditation upgraded to BS EN ISO 9001:2008

May

Display boards added to TIM Plus & Enterprise

TIM Plus short-listed as a finalist for CB Awards

2008

August

TIM Plus launched

June

Won Most innovative software at Comms Business awards

April

Magic Box released

2007

September

Latest TIM Enterprise showcased at Call Centre Expo

June

Magic Box under development

2006

October

TIM Enterprise shortlisted as most Innovative software at Channel Network Awards

All TIM Call loggers 100% compliance tested with Avaya ACM & IP Office

September

TIM Enterprise is finalist at Comms Channel Awards

March

Wapping office opened

2005

October

TIM Enterprise made its debut at Convergence Summit South

September

TIM Enterprise launched at Comms Channel Expo

2004

September

Tri-Line exhibit at Convergence Summit

July

Tri-Line nominated for E-commerce award

May

TIM Professional launched to Channel at Comms Channel Expo, NEC, Birmingham

2003

June

TIM Professional goes international

2002

May

TIM Professional now installed in its 1,000th site

2001

April

TIM Professional released

2000

July

Shoreditch office opened

March

TIM 1.0 released

1999

November

Tri-Line founded