Call recording
The technique we pioneered to attach audio
to every single phone call on virtually any
telephone system is unsurpassed by any other call
recording vendor. Our TIM Plus and TIM Enterprise
call loggers can now be transformed into high-end
voice recording solutions.
We blend the audio of each call directly into
the call logger, so wherever you see an itemised call
in any call logging report, you can just click to listen to it!
Unlike other, separate, call recorders that require
special client software, any call is securely playable
through the existing web interface, using nothing more
than a standard web browser!
And because our call loggers are so open,
your third-party software immediately gains
access to the voice recordings.
So now you can integrate voice into your own
back-end systems, such as CRM, policy administration and
supply chain systems, perhaps searching for calls
by customer number, policyholder, etc.
Call logging
Virtually all telephone systems (PBX) produce
details of each phone call they make or receive.
With the hundreds of formats that this data
can take, processing it is a science in itself.
Happily, our call loggers hide this complexity.
Out of it, we give you a standardised 360-degree
view of all your phone calls, with powerful yet
intuitive reports and live statistics to help you
manage them.
Our products are suitable for every type
and size of organisation, ranging from those with
a handful of people, right up to global infrastructures
encompassing thousands of users across multiple
territories.
You and your colleagues get secure access
to this valuable information, the amount being decided
by you. And you access it all through a standard
web browser like Internet Explorer, Firefox, Opera, Safari
or Chrome. So apart from the call logging server itself,
there's no need for any special client software at the
desktop.
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