The award-winning TIM Enterprise completely re-defines what telecoms managers and users expect from a multi-site enterprise call logging solution. Take a look at the rich feature set this product offers, and make sure you get your hands on a free demo so you can experience it for yourself!
If you thought call logging was just about seeing how much your calls cost... think again! TIM Enterprise gives you all the management information you need to manage your entire telecoms infrastructure.
However your business is structured, from a single office to an entire network of interconnected PBXs spanning the world, TIM Enterprise is the only call logging system that provides a single, centralised facility to not only manage your communications infrastructure but also to provide invaluable business information, allowing your whole organisation to run more effectively.
After a decade of working with some of the world's largest and most innovative organisations, TIM Enterprise has evolved to become the definitive enterprise-class call logger.
It empowers authorised stakeholders in your business to manage their own units, whilst at the same time providing a full 360 degree view of your entire organisation.
The entire system is built upon a unique objects-based directory that places no limits on hierarchical width or depth, meaning you can faithfully recreate your company's actual structure. And by defining relationships between these objects, the system becomes intelligent... for example, it can automatically reconcile calls across 'on-net' routes.
Running exclusively as a Windows web service, TIM Enterprise consolidates all of your directory and call data in a central SQL server, offering complete peace of mind in terms of resilience and scalability.
In addition to providing multiple-format call logging reports, TIM Enterprise shares its data through an extensive set of open standards interfaces allowing integration with, and connectivity to, third-party systems such as CRM, accounting, and front-of-house applications.
Thanks to its unique live call processing engine, TIM Enterprise has the unprecedented ability to provide dynamic, statistics at any number of points inside your organizational structure, so display boards can be fully customized to show group members' call statistics, leaderboard data, and even local weather reports!Back to top
We spent over three years working closely with some of our larger enterprise customers in order to define exactly why their needs were different to those of smaller organisations.
The two fundamental differences between TIM Professional and TIM Plus versions, and TIM Enterprise is in the way that it stores its call data, and its directory information. Here are a few of the other differences:
TIM Enterprise includes a distributed directory as standard, meaning your employee directory can span multiple sites, with no limit to the actual depth. Aside from the usual user and telephone information, customised fields are available for items such as e-mail address, office location, and so on.
With unlimited directory objects (users, extensions, channels, trunks, PBXs) you can faithfully recreate any organisational structure, with as many TDM or IP PBXs as you like.
TIM Enterprise provides the ability to synchronise portions of the Directory with third-party systems e.g. Active Directory or Cisco AXL. This removes a large portion of initial set-up and administration time when a new system is installed.
Now, you can easily deploy and configure a TIM Enterprise system in minutes, even across large sites with thousands of users. As the user you have full control over the frequency with which TIM Enterprise polls for changes and automatically updates.
Reporting collections allow you to collate separate groups of users from across your entire organisation. No longer are you constrained to your actual organisational structure. For example, TIM Enterprise also allows 'virtual groups' for reporting purposes only so you can report on all of your sales teams from across the world, and compare like-for-like, as a single virtual group. Groups can be served by any number of PBXs from anywhere in your structure.
Multiple PBXs can now use the same or similar extension number ranges, because each PBX is unique in terms of management and reporting.
When logging multiple sites, whether fed by a single switch or with different PBX's on each site, you will need to have the ability to date and time stamp each calls with the local date and time stamp and not that of the host machine where its logged.
Simply define the relationship between a group of trunks on one site, and it's counterpart group at another, and TIM Enterprise automatically reconciles CDRs from both, costing them using customised tariffs, or zero-costing them as 'on-net' (or internal) calls.
TIM Enterprise users don't just have extension numbers - they have mobile numbers, too. So now carrier-provided mobile CDRs can be processed in the same easy way as standard PBX call logging CDRs - you don't even have to set anything up, it's automatic! SMS and data is supported as just another transaction type and is stored centrally for reporting and integration with 3rd party products.
If you have several sites, there no guarantee that you use the same tariff provider on all. You may not even be costing in the same currency. TIM Enterprise with any tariff or currency you choose.
TIM Enterprise runs as a Windows Service, ensuring high-availability with auto restart on failure, and with inherent unattended execution, your server doesn't require any user intervention - it runs automatically at start-up, without even having to log on.
Remote users are given access to a defined point in your organisational tree, where they can administer the system, view statistics and run reports, from anywhere using a standard web browser. There's no practical limit to the number of remote users. As with all Tri-Line products, security is of paramount importance and users access can be restricted to allocated reporting areas only or restricted based on IP address.
Stats collection points can be defined at any point in your directory, and call can affect more than one point, allowing unlimited up-to-the-second display boards for any division, cost centre, group or individual across your entire organisation. We place no limit on the number of Stats Collection Points, Leader boards or Display boards you can use and do not charge for these; they're simply bundled in the price so you help yourself.
TIM Enterprise embraces open standards, and provides many interfaces for attaching third-party applications such as call recording, hotel front of house, CRM, screen popping, company diaries and even door entry systems! Using XML, HTTP, and other widely-adopted standards, there are no restrictions placed on integration with the central directory and call databases, when given appropriate permissions.
TIM Enterprise is the only enterprise-class call logging system that allows complete flexibility in size and spread of deployment. It prices well on multiple sites with a low port count, or few sites with a high port count, or even a mixture of both!Back to top
Wherever in the world your PBXs are located, your valuable call data is acquired using some of the most advanced techniques available.
Whether by serial cable, network sockets, FTP, or vendor-specific APIs, TIM Enterprise will capture your call data, safely back it up, and accurately process it to provide you with perfect telephone statistics for your business.
No two vendors' phone systems output their call data in the same way, and whilst this might make for a challenging environment for other call logging systems, TIM Enterprise's advanced, rapid call processing engine easily deals with practically all data formats simply and effectively.
With over 10 years telecom data processing experience, TIM Enterprise easily copes with some of the most complicated live event stream formats, down to good old - fashioned CDRs.
At the heart of its call processor lies a unique call matching module, which can be customised from the outside, should there be customer-specific requirements, such as wanting to log the final recipient of a call in a multi-leg chain, or the first person who answered it!
In short, you’ll never miss a single call!
TIM Enterprise is designed to collect data from an unlimited number of switches across an unlimited number of locations. In the real world, we realise that this often means a mix of PBX's with different outputs and different tariff tables.
TIM Enterprise can use any of the popular methods listed below to source the data from your PBX. We can even use a combination of several methods when required: