Directory

TIM Enterprise's unique, object-based directory becomes the holder of all your telecoms assets where users, departments, sites and channels are managed.

Being accessible through a standard web browser, it also serves as a modern answer to traditional paper-based company directories.

TIM Enterprise employs an ultra-versatile directory system to organise your users and channels. Every user can be grouped into folders, sites, cost centres and divisions, allowing you to faithfully recreate your organisational structure.

Create an on-line employee directory, where users can access the system using a standard web browser.  Instantly see users' email addresses, office location, mobile and extension numbers.  You can even attach photo ID!

By positioning people at various points in your hierarchy, only those users with appropriate authority can access this information.  Similarly, when running call reports, the scope of the report is defined by simply selecting an entity from the directory; All objects beneath this point in the hierarchy will be included in the report.

What's more, the system allows for a special type of container, known as reporting collections, whereby disparate users - even disparate groups of users - from anywhere in your organisation, can be grouped into a single, easily-selectable container.

As an example, you may want to compare the performance of your London, Birmingham and Manchester sales teams.  With each of these teams already existing in your directory, simply take a copy of each Sales team, from anywhere, and paste each of them into a new reporting collection called All Sales Teams.

So now, when running a report, creating a statistics collection point, or any other operation involving the selection of an entity from the directory, simply choose your new All Sales Teams reporting collection!

And the directory isn't just for storing your people details.  It's where all of the system's features are rooted - their placement determines exactly how they behave or who they affect.

Back to top

ARTHUR - King of the directories

Central to the entire TIM Enterprise system is ARTHUR, the advanced, real-time, hierarchically-unlimited repository.  In plain English, it's the central place where every system object is stored, each having an explicit, defined relationship with its peers.  This way, an entire tree of related objects can be defined, with branches as wide and as deep as you like.

ARTHUR has two huge advantages over other enterprise call logging solutions:

  • Simplicity
  • Cost

Simplicity

TIM Enterprise is advanced but simple, as all you as a user have to do is go the the point in the directory where you would like to add an object and place it there. You have numerous objects to choose from allowing you to completely customise TIM Enterprise to your own needs.  e.g. You may want to allow a user access to a particular team on a particular site for reporting purposes, you may want to add an alarm for a particular group or you might want to add a display board for a group of remote workers spread across various locations.

Cost

The cost model used for TIM Enterprise means that you can help yourself to directory objects without having to pay a license fee every time.  e.g. If you want to allow more people to interrogate the system, you simply go to the directory and add more web users.  If you want to add some billing charges or alarms, you just help yourself to the appropriate objects in TIM Enterprise's directory.  You do not even have to pay additional license fees every time you add a new site, you simply go to the directory and help yourself to a site object.


Back to top