Available reports

TIM Enterprise provides a number of reports that will allow you to effectively manage your call logging data.  By filtering and setting options in any report, you have the power to focus and zoom in on more specific call information or patterns.

Below are a list of the reports available in TIM Enterprise.

Account Summary

Produces a type of phone bill, grouped by the account code(s) that were used to make each call.

Account codes are often used to mark calls as having been made or received on behalf of clients, and this report allows you to collate these for billing back purposes, or to track how much time you've spent with each client.

More info...

Busy Channels

Ideal for determining whether or not you have enough lines, or if you have too many!  Allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in any particular half-hour.


More info...

Call Analysis

Gives you a crisp, clear graphical representation of your inbound, outbound and missed call traffic over each half-hour period of the business day.

The accompanying tabular data is clickable, allowing you to drill-down into each period, allowing you to more effectively plan your staffing requirements throughout each day.

More info...

Call Geography

Graphical pie charts by call volume and total cost, along with a sortable table containing complete information about where, geographically, you're making your calls to.  Calls are classified by tariff band e.g. local, national, mobile, international, showing you exactly which calls are costing you the most, and which are taking up most of your time.

More info...

Custom Report

This is the most flexible report, allowing you to select any number of criteria on which to filter your results.

Results are returned in an itemised list, with each call type having its own section.  The sections are 'answered', 'outbound', 'missed', 'internal' and 'tandem' calls.  As with all reports, when running as a web-reports all headers are clickable to allow results to be re-ordered on the fly.

More info...

Daily Activity

This report provides a summary showing the total volume of all inbound, outbound and lost calls for each day.

It's ideal for identifying call volume trends, and very quickly highlights your busy days, allowing you to more effectively plan your staffing requirements.

More info...

Enterprise Overview

An interactive, clickable report showing call summaries for each call type, inbound, outbound and missed calls.  This report allows you to easily identify the areas of your business you want to inspect, and simply 'drill-down'; into them.

Totals, maximums and averages are displayed at the foot of each column.

More info...

Frequent Numbers

Shows a top-ranking list of the most frequent calls you make and receive.  You can use this information in your decision-making about how to call common destinations, for example, by installing private links between branch offices.  The information can also assist you when negotiating call rates with your network provider(s).

More info...

Phone Bill

For use in situations where you need to produce a telephone bill for clients or company cost centres.  Examples include business centres, serviced offices, hospitality, or any organisation that needs to bill back calls made by clients.

The bill can include fixed charges for items other than telephone calls.

More info...

Target Response

Allows you to quickly assess how well calls to your company as a whole (or individual departments or sites) are answered compared to user-defined targets.

It provides a line-by-line summary of each day along with a visual indicator showing what percentage of calls were answered inside and outside your set target.

More info...

Top Calls

Quickly identify your top calls in term of cost or duration.  Useful for identifying telephone abuse; you can instantly see who's making the most expensive types of calls, such as those to premium-rate services.  It's also useful to identify who's spending the longest time on the phone.

More info...

User activity

Identifies the volume of calls your users are making and taking from both inside and outside your company.

The report is fully drillable, enabling you to explore calling patterns as you see them, from site level, all the way down to individual user.

More info...

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Report formats

Either on an ad-hoc basis, or as part of a regular schedule, every report can be produced in all of the following formats, each one guaranteed to satisfy your reporting requirements:-

Web (HTML)

Universally-accessible, this format provides clickable column headers for dynamic sorting of table data, with clean graphical charts in the popular Flash format, so you can zoom into them for more detail.  Each report is fully customisable - right down to the individual table fields.  To view these reports, all that's needed is your favourite web browser - with no need for obscure add-ons!

PDF

TIM Enterprise can produce its clean, crisp, multi- page reports in Adobe's popular format, ideal for distributing your reports to colleagues inside and outside of your organisation - and guaranteeing they'll look identical across all operating systems when viewed on the screen or printed out.

XML

Since all reports are derived from this native format, we pack each one with all the data you'd ever need, so you'll always be able to extract the report data into your favourite reporting packages, such as Business Objects, Crystal Reports, or even your favourite Office spreadsheet.

CSV - Comma-Separated

Provided for interacting with your own back office systems, all CSV data is fully customisable using XSLT from the report's original XML format.

Microsoft Excel / Office XP

Open your reports directly in Microsoft's popular spreadsheet package or compatible product. 

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Report delivery

All reports can be run on an ad-hoc basis, or scheduled to run at regular intervals and delivered by email to one or many users.

All reports in all formats can be scheduled to run on a regular basis either by fixed periods (e.g. daily, weekly, monthly, quarterly, yearly, etc.), or by more flexible denominations such as 'last 7 days', 'last 24 hours', 'last three months', etc.  So you'll always get the data that's relevant to your way of doing business.

And TIM Enterprise doesn't limit where you can store your reports.  It understands that different organizations have different requirements.  Therefore all reports can be delivered using the following methods:

To a file

The filename can include dynamic variables such as date and time, and can be on a local disk, or a network share.

By email

Multiple recipients can be defined, and the report can be included in the body of the email or attached to it.

HTTP POST

Send reports to a web server using an HTTP POST for publishing on your company intranet.

FTP

Transfer your report files to an off-site file server or billing system.

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