Random Call Selection

Introduction

When used in conjunction with call recording, this Random call selection report provides a perfect tool to select calls at random for spot-checking purposes.

Annotate, score, or listen to each of the calls that the report produces.

Example output

Features

The report allows you click on the recording alongside any call to hear the associated recording. You may also view a call audit, add notes and/or score the call.

Options

You have the option to report on all sites, groups or even specific users. You may also restrict the report to a specific site or specific dates and times.

You may also choose to report only on specific call types e.g. inbound, outbound calls.

You may also choose to report only on calls to specific destinations, LCR codes, trunk access codes or dialled numbers. You can even choose to exclude certain calls e.g. weekend calls or calls below a minimum duration.

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