Custom Report

Introduction

If you're looking for specific information (sometimes called a needle in a haystack), then this report allows maximum flexibility in that respect.  You specify your search criteria from any of the fields available, including CLI and LCR codes, to narrow down your search and quickly find the information you're after.

Data Entry Screen

Options

Choose from a vast array of options.  Further flexibility is available through the CGI engine, but the web and console options are described here:

• Period (Choose a fixed or custom period)
• Site (Choose one or all)
• Extension Number range
• Extension Group
• Trunk Number range
• Trunk Group
• Trunk Access Code (eg. 9)
• Call Type (incoming, outgoing, abandoned, internal, etc.)
• Call Duration range
• Call Response Time range (for incoming calls)
• Cost Range
• Tariff Name
• LCR Digits
• CLI string
• Dialled Numbers (can be partial)
• Destination Name (can also be partial)

After choosing your selection criteria, you are afforded the opportunity to select which field you'd like the report ordered by; not just the standard cost, duration, etc. but any field that TIM uses in its internal database.  For example, you could sort by dialled number to yield a list of outgoing calls arranged by geographical location.

The sort order can be ascending or descending.

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