First & Last Calls

Introduction

This report allows you to produce a report showing when the first and last call took place for any extensions selected.

These figures allow you to see when team members actually start taking calls and when they finish allowing you to plan your staffing requirements throughout each working day.

Example output

Features

This report is ideal for use in service or sales departments or indeed any team where users are expected to be constantly on calls.

It allows you to identify when they actually made their first and last call e.g. If a user logged in at 09:00, you may want to question why their first call was not made until 10:12 when all others in this department were on calls from 09:00.

Options

In order to report on a particular extension group, the report's parameters can be preset to begin on this extension group, rather than a full summary of the whole organisation.  This is especially the case when a user with restricted access rights wishes to run the report.

You may also choose to exclude weekend calls and transferred calls and limit the time period e.g. 09:00 – 17:30.

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