The full call analysis report breaks down your working day into half-hour segments and details important information about your calls. You get a clear graphical representation of how many outbound, answered and abandoned calls you've made.
Figures are shown as maximum and averages so you can more effectively plan your staffing requirements throughout each working day.
The report allows you to see call activity at a glance, showing call volumes for inbound, lost and outbound calls.
Analysis of inbound calls is perfect for those who are responsible for monitoring and allocating staff resources. Analysis of lost calls will help identify and hopefully alleviate the problem.
This report is particularly useful when you choose the option of looking at calls to specific presented numbers e.g. your service department or calls to a specific number you have recently included on an advert.
In order to report on a particular extension group, the report's parameters can be preset to begin on this extension group, rather than a full summary of the whole organisation. This is especially the case when a user with restricted access rights wishes to run the report.
You may also choose to exclude weekend calls and transferred calls and limit the time period e.g. 09:00 - 17:30.
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