There is no point in having a recording if you cannot access it simply, easily and quickly. Any company claiming to offer access via a web-browser should be able to allow you to view an on-line demo so that you can decide for yourself how 'simple & easy' the interface really is!
The actual recording of the call is often the easy bit! Any serious user of call recording will readily admit that one of the most important features of any call recorder is the ease with which it allows you to search for and find calls and the provision easy links of any related calls.
Obviously you do not want 'just anyone' to be able to access your recordings so you will be given the facility to control access by username and password.
However you do not want to install a system and then discover that you are restricted to allowing a few users access. You should be able to add a new web-use and allocate a username and password at any time, with no additional licensing fee and without the need to install additional client software at the users PC.
While it's nice to be able to allow access to lots of different users. It's also important to be able to restrict what they can get access to. In the real world, you do not want any user with access listening to their managers or MD's calls!
With a native web-browser, you are not restricted 'specific' numbers of concurrent users. This means that during busy periods, you do not have to worry about users being unable to access the system.
In the same way that you may want to access your internet banking from any PC at any time, you may also want to access your call logger and recorder. This is often an issue if you are restricted to a few machines that have been 'loaded' with client software. Using secure https technology combined with a secure username and password - you will be able to securely access from any PC with a web-browser without having to worry about client software and access codes.
If you are being told that you can access recordings via a web browser, you may want to investigate further as there are several 'meaning' of access via a web-browser. At a minimum, the solution should be cross-browser compatible. Ideally it will also be native so that your IT team does not have to install IIS or client software which can cause an installation and management headache.
The call may be recorded. It may not have been tampered with. All is perfect until you listen to it and discover two irate callers shouting over each other. When using stereo-recording, both parts of the call can be separated and listened to separately, to allow you to understand what was actually said.
We offer passive as well as active recording for those customers who refuse to have anything that interacts with their lines onsite - knowing it could cut calls on all lines if there was catastrophic failure.
If the call is transferred on to someone else, click on the 'View Related Recordings' link to continue to listen to the calls as it progresses.
Click on the call audit to see who has listened to the call.
You listen to a call and want to add a quick note. This may be to summarise something in the call to allow you to find it easily later on or you may simply want to mark certain calls so they are easily identifiable without having to listen play part of the recording.
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