Many people have invested thousands of pounds in call logging systems - sometimes monitoring multiple telephone systems - but fail to keep them up-to-date.
Although your TIM call logger is unlikely to fail, technology moves on. We price our maintenance very competitively to ensure that you can easily afford to have ongoing maintenance. This means you not only get the latest software revisions, but you can call us at any time for help or assistance in running reports. You also have peace of mind, knowing that your investment is safe and will continue to work with no additional cost to you if you replace your PBX for a newer model or embrace new technology that is unforeseen at the time of install.
In summary maintenance cover on all products includes the following as standard:
Where hardware or on-site maintenance is ordered, the following is also included:
In summary, this means you not only do get the latest software upgrades to keep you up to date as technology advances, replacement software in the event of a PC failure, but you can call us at any time for help or assistance in running reports.
Back to topTariff pricing is the main cause of cost discrepancies when it comes to reconciling the call logger's reports to a phone company's telephone bill. It's important to update your tariffs, since these reflect network changes, such as local dial code and other number group changes.
All TIM products provide three options regarding tariffs:
Note: All software will be provided with a BT standard tariff. Updated standard BT tariffs can be provided on request to any maintained customer.
Back to topNon-maintained clients will need to pay for support. This will be charged on an hourly basis. Software updates required to bring old and out of date software up to the current version will also be chargeable.
As a rule-of-thumb, it pays to have a maintenance contract if you just call our support desk even once a year. Contracts start from as little as £99 per annum, so it's worth asking your supplier for details.
Back to topManuals for all products are available in two forms:
Maintained customers will be able to access either using their secure online access. There is no limit to the number of downloads for online manuals and no restriction to access them.
All manuals will be for the current version of software only.
Back to topUpgrades to our software are either free of charge (for minor updates and enhancements), or available at a discounted rate, if you have a valid maintenance contract with us.
Check the list below to see if you are due an upgrade.
| Product | Latest version |
|---|---|
| Last updated | 03/08/2010 20:37 |
| TIM Professional | 2.181.0.26 |
| TIM Plus | 3.0.0.62 |
| TIM Enterprise | 3.0.0.62 |
| TIM Talk | 2.3.8.942 |
| NetPBX | 1.6.0.6 |
Our "step-up" policy ensures that cross-product upgrades attract a full refund of the lower value product. For example, if you are a user of TIM Professional and would like to upgrade to TIM Plus, Enterprise, with or without the TIM Talk options, your vendor can offer a refund against the original purchase.
In all instances, please contact your original vendor.
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