Voice screen montage
 Keyvoice award-winning voice processing systems
 Introduction

We are the exclusive Central London distributor for Keyvoice - the world-renowned voice processing and messaging giant.

From standard features such as Auto-Attendant and Voicemail through to more advanced features such as Unified Messaging and Visual Call Management, Keyvoice products offer a variety of open voice processing platforms to meet all business requirements.

Each solution is engineered to provide you with seamless migration as your company grows.  For more advanced applications, a range of optional features are available to customise your system's performance and maximize your telecoms profitability. 

KeyVoice solutions have been tested and proven by nearly 60,000 customer installations around the world and are without doubt the most flexible and advanced systems available in the global telecomms market today.   Here are some of the awards these products have won:

 Award - CT Expo 2000 - Best of show Award - Teleconnect CT Expo 2000 - Best of show Award - Computer Telephony 1999 - Best of show  Award - Communications Solutions 1999 - Product of the Year



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Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List

 

 Entry-level voicemail system

Whilst this feature-rich voicemail and auto-attendant system is billed as 'entry-level', that's only in terms of the other products KeyVoice offer.  Compare this with other voicemail systems on the market, and you'll see why it's one of the most successfully implemented systems in the world.

Corporate Office

You've got your telephone lines installed, your telephone system is connected up, and now you want a straightforward voice messaging system that can answer calls out of hours or maybe even answer all calls.  You also want a voice mail option on some or all of your extensions. Perhaps at this point you are not even sure what exactly you do want.  However you do know that you don't want a system that will be out of date before it's installed. You also want a system that has the capacity to expand as your needs grow.  And you certainly don't want a system that is too complicated or lacking in features.

The Corporate Office system is the ideal world-class solution you're looking for.

From basic mailbox and call routing functions to elaborate data search and fax mail capabilities, KVT Corporate Office can make your products and your services more inviting to consumers.

Check out the Corporate Office features list

 



Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List
 



Feature List
Pricing
Contact Page

 

 NT-based voicemail system

The NT-based voicemail system adds even more features to the standard Corporate Office system.  It's called Corporate Office NT...

Corporate Office NT

Corporate Office NT works around the clock - providing prompt, professional handling of your incoming calls.  Corporate Office NT offers customers a warm greeting for every call and gives them the option of being routed to a number of destinations throughout your organisation, including a live operator.

All your staff have their own mailboxes. These boxes can be contacted from anywhere at any time.

Windows NT is now the fastest selling workstation and server operating system in the world today.  This proven networking solution provides the most flexible, reliable and universally accepted platform for an ongoing evolution of features.

All of this combines to make the KVT Corporate Office messaging system the most scaleable, dependable, and communicative package available today.  This ensures that you get a state-of the-art system built on a platform that protects against obsolescence.

KVT Corporate office incorporates all the standard features as well as a myriad of others:

  • Visual Call Management

  • Unified Messaging by e-mail

  • Visual Networked Faxing

  • PC-based Mailbox Administration

  • Natural Text-to-Speech

Visual Call Management

VCM (Visual Call Management) brings telephone integration to life on a user's PC.  As well as using their telephone handsets, they can perform complete mailbox maintenance and access exciting new messaging functions, all straight from their desktop.

The sender, date, time, length, subject and message status all appears for each new and saved message in the users normal e-mail inbox.

When an incoming call arrives, the user can see who's calling and with a single mouse click can choose to take the call, queue the call (with hold music if required), or redirect the call to their voicemail box or another extension.



Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List
 



Feature List
Pricing
Contact Page

 

 Unified Messaging - Messaging without boundaries

iNTerchange

Explore new frontiers of efficiency with unified messaging, as iNTerchange (the add-on to Corporate Office NT) breaks down the barriers of conventional messaging.  Voice mail, e-mail and faxes become single items, allowing total control over the flow of message information that is so vital to successful business.  Messages move between communication devices without regard for message type, offering unprecedented expediency of access, prioritisation and management.  iNTerchange gives workers the freedom to access all their voice, fax, and e-mail messages from either a PC or a telephone.  They can receive their messages, regardless of type, in a single universal mailbox.  With iNTerchange, the boundaries keeping your company from efficient communication and maximum profitability are gone.

See this flash demonstration we've setup to show you how simple unified messaging makes your daily business life!



Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List


Flash Demonstration
Feature List
Pricing
Contact Us

 

 Frequently-asked Questions

 

Will Corporate Office run on any type of network? The voice server operates on any type of network running TCP/IP, regardless of whether that network runs Netware, Win 95, NT, 98 or 2000 - and regardless of whether it is set up in a peer-to-peer or client/server configuration.

 

Where are voice and fax messages stored? All voice and fax messages are stored on the LAN voice server PC - NOT on the LAN server. This design ensures that even if the LAN is down, the voicemail system is still fully functional.

 

Does the system require an NT LAN? Although the system runs on an NT platform, it does not require an NT LAN. Out NT-based systems will operate on Novell, Windows NT Windows 95, Windows 98 and other networks running TCP/IP


Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List
 



Feature List
Pricing
Contact Us

 

 Feature Lists

This is a complete feature for the Corporate Office voicemail systems described above.  Features coloured green are specific to the NT version:

Corporate Office - Standard

account number box auto forward
auto attendant automatic call distribution
automatic log on call blocking
call forwarding call queuing
call screening call transfer
class of service context-sensitive help screens
custom greetings date/time stamp
departmental distribution lists dial-by-name
directories fax mail option
fax on demand option fax tone transfer
future delivery greetings by port
guest mailboxes holiday greetings
interactive voice response message confirmation
message forwarding message rewind/pause/forward
message waiting lights multilingual capability
outbound telemarketing pager notification
pager relay password-protected mailboxes
PA system call announcing private messages
question boxes reply to sender
save message as new secure passwords
skip messages talking classifieds
transfer to sender urgent messages
voicemail boxes (up to 10,000)
unified messaging
visual call management

Corporate Office Feature List

Click on a feature for an explanation of what it is used for:

Automated Attendant Features (Standard)

Busy and No Answer Call Handling
Call Queuing and Call Screening
Customizable System Prompts
Directories and Dial-by-Name
Fax Tone Transfer
Greetings by Port/Trunk
Multilingual and TDD Capability
PA System Call Announce Capability
Time/Date Announcements
Auto Message and Call Forwarding
Call Blocking
Cascading Message Delivery
Distribution Lists: Group and Personal
Future Delivery
Guest/Client Mailboxes
Mailbox Default Operators
Message Confirmation and Information
Message Rewind/Pause/Fast Forward
Message Waiting Lights
Multiple Message Capability
New User Tutorial
Pager Notification
Personalized Voice Greetings
Recover Deleted Messages
Reply to Sender
Send a Message Copy
Sent Message Editing
Skip Messages
Subscriber Outbound Calling
Transfer to Sender
Urgent/Private Messages

Supervisor Features

Broadcast Message Capabilities
Call Log and Monitor
Century Compliance
Class of Service Programming
Context-Sensitive Help Screens
Database Lookup
Macro Programming
Line Groups
Routing Box Architecture

Advanced Features

ACD Box
Account Number Box
Interview/Question Box

 

Busy and No-answer Call Handling
Subscribers can set up special call handling features, including 10 personal greetings, call forwarding and call queuing. Subscribers away from the office, for example, can ensure their calls are promptly answered by forwarding them to ring other phones in the office.

Call Queuing
Call queuing gives callers the option of holding for a specific extension when it is busy. The system politely keeps callers apprised of their position in line. Key Voice systems may be designed to frequently check with holding callers, offering options such as leave a voice mail message, speak to the operator, or try another extension. Music or information messages can also be played while callers are waiting.

Call Screening
Call screening allows subscribers to choose whether they want to take calls or have the system take a message. The system asks the caller to voice his/her name and then announces the call to the subscriber. In addition to accepting a screened call or sending the caller to the active mailbox greeting, the subscriber also has the option to: Play any of 10 pre-recorded mailbox greetings to the caller Transfer the caller to a pre-programmed alternate extension, such as a secretary Transfer the caller to any telephone on the system Record the conversation

Customizable System Prompts
As part of the installation process, you have the option to re-record standard system prompts, in the event you want to customize them.

Directories and Dial-By-Name
Alphabetical directories allow callers to easily search for individual extensions or mailboxes, through the use of touch-tones. Callers can get individuals by using the touch-tone pad to spell last names or first names. The system can be configured to announce the mailbox number to the caller or keep it private, when privacy is an issue.

Fax Tone Transfer
The fax tone transfer feature automatically transfers calls to a fax machine when an incoming fax tone is detected. Dedicated fax lines normally carry a monthly charge to send and receive faxes. Now with the fax tone transfer feature you can eliminate the monthly charge and let the Key Voice system direct incoming faxes to a fax machine, saving you hundreds of pounds or more per year in dedicated fax line charges.

Greetings
System voice greetings, which are used to greet callers, can be configured to automatically change based on times specified for regular business hours (including morning, afternoon, and evening), after hours, and holidays. The greetings can be recorded on-site or remotely. Greetings can also be recorded in up to 9 languages and can be used in Audiotex applications to provide information to callers without human intervention. The setup process is made simple and understandable through clever pop-up menus and a clear, concise, logical design.

Greetings by Port/Trunk
Using the greetings by port or greetings by trunk feature, you can have the system answer calls for certain individuals, functions, or departments with specific greetings you designate.

Multilinqual Capability
Key Voice systems are capable of processing calls in up to 9 languages simultaneously. At the start of the call, callers are asked to choose from a menu of languages. From that point throughout the call, the caller hears all prompts in the selected language.

TDD Compatibility
Key Voice systems are capable of processing calls made with Telecommunication Devices for the Deaf (TDDs). The system simply treats tones generated by TDDs as a second language. To set up the system for TDD support, you simply enter TDD system prompts using a TDD.

PA System Call Announce Capability
Key Voice systems are capable of receiving a call, placing it on hold, and connecting to an internal or overhead paging system to announce the call. This feature may be very useful in large warehouses, freight loading areas, or anywhere employees are frequently away from their telephones.

Time/Date Announcements
The system can, as part of an announcement, voice the time and/or date at almost any point in the call.

Auto Message Forward
The auto message forward feature automatically forwards messages that have not been listened to after a specified amount of time to a predetermined mailbox

Call Blocking
Call blocking serves as a "do not disturb" feature when subscribers want calls to go directly into their mailbox without ringing their extension.

Call Forwarding
Call forwarding allows subscribers to have the system automatically transfer their calls to another extension or phone. This feature ensures that important calls receive prompt attention, either by another subscriber, who was designated to receive the forwarded calls, or by the subscriber, who set up the system to send the calls to a location other than his/her usual extension.

Cascading Message Delivery
Cascading message delivery allows the system to call up to 5 different on-premise or off-premise telephone numbers whenever a message is received in the subscriber's mailbox. Message delivery can be set to operate on one of 6 different schedules, so even subscribers whose daily activities change from day-to-day can have the system reach them with messages.

Distribution Lists: Group Boxes
System supervisors can use the Group Box feature to easily create general distribution lists. A distribution list is a custom list of mailboxes that belong to subscribers who often must receive the same message. Any subscriber can send a message to a Group Box, which then distributes the messages to all mailboxes listed in it. Messages you send to a Group Box can be distributed immediately or at a future time you designate. You may also request confirmation, and the system will let you know who received the message and when they received it.

Distribution Lists: Personal Lists
Each subscriber can create and store up to 4 distribution lists with up to 20 mailboxes on each. This allows the subscriber to efficiently send one message to a certain set of subscriber mailboxes he/she defines. Each personal distribution list can be accessed and altered only by the subscriber who created it, not by other subscribers on the system.

Future Delivery
Subscribers can schedule messages to be sent to themselves or to other subscribers up to a year in advance. Simply specify a future time date, hour, and minute that the message is to be delivered. Future delivery is particularly useful as an automated reminder system that prevents subscribers from forgetting to relay messages.

Guest/Client Mailboxes
Guest mailboxes with limited access to system features can be set up easily on the system. Using this feature, you can allow people or businesses who are associated with your business, but who do not have a telephone assignment, to have a voice mailbox on the system. This is particularly useful in sales environments, or where people work remotely.

Mailbox Default Operators
The system allows system supervisors to designate a different operator for each class of service. If a caller presses 0 when asked to record a message, the call is transferred to the default operator for that class of service. By designating default operators by class of service, you can make operator service more accommodating for callers. If one class of service is set up for all mailboxes in a particular department, for example, the default operator for the class of service could be the department administrator, instead of the company receptionist.

Message Confirmation
The system can provide the date and time a recipient listened to a message. It also informs the recipient that the sender will be notified that the message has been listened to.

Message Information
Message information voices to subscribers that date and time each message was received in their mailbox.

Message Rewind/Pause/Fast Forward
The system allows subscribers to rewind, fast forward, or pause messages during playback.

Message Waiting Lights
The system lights message waiting lamps to signal subscribers that a message has been received in their mailbox. This capability is only available with appropriately equipped telephones. Certain telephone systems also integrate with Key Voice systems to show the number of new messages in the telephone's display area.

Multiple Message Capability
The system allows a user to record one voice message and send it to as many subscribers as needed.

New User Tutorial
A user-friendly tutorial helps subscribers set up their mailboxes by prompting them to record certain greetings and by automatically adding their names to the Dial-by-Name directory.

Pager Notification
The system can automatically page subscribers when they receive messages in their mailboxes, and it accommodates 3 different paging options: Relay paging prompts callers to enter a number and transmits that number to the subscriber. Voice paging allows callers to record a message, which is subsequently played to the subscriber being paged. Standard notification simply alerts subscribers when they receive new messages in their mailbox.

Personalised Voice Greetings
Key Voice systems feature several voice greetings recorded by each subscriber. These prompts include a name prompt and up to 10 personal greeting prompts. The new user tutorial walks new subscribers through recording these prompts when they first call in.

Recover Accidentally Deleted Messages
Subscribers can recover messages that they mistakenly delete during the current session.

Reply to Sender
Subscribers can review a message then choose to transfer directly to the sender's mailbox to leave a reply---all at the touch of only two keys.

Send a Message Copy
Once a subscriber listens to a message, he/she can choose to send the message on to another subscriber on the system, with or without adding comments to the beginning or end of the message.

Sent Message Editing
A subscriber can delete a message he/she previously sent to another subscriber's mailbox, as long as the recipient has not yet listened to the message.

Skip Greeting Message
Your system is set up to skip greetings when the caller presses the 1 key. If a caller does not want to listen to the entire greeting, he/she may skip it and go directly to the mailbox to record a message immediately.

Skip Messages
The skip message feature allows a subscriber to skip a new message while listening to it. The skipped message is automatically saved in the old message category.

Subscriber Outbound Calling
After accessing his/her mailbox, a subscriber can have the system place a call to an outside telephone number. Using this feature, subscribers who call into their mailbox from a pay phone, for example, can make outbound calls through the Key Voice system. Additional controls allow system supervisors to restrict the area codes and phone numbers a subscriber can call when placing an outbound call through a mailbox.

Transfer to Sender
Transfer to sender enables the recipient of a voice message to immediately transfer, live, to the sender's extension. This feature may depend upon telephone system capabilities.

Urgent Messages
A caller or subscriber can tag a message as urgent. Urgent messages are placed at the top of the recipient's new message queue. Depending on a Mailbox's set up, these messages may also be handled differently than regular messages. For example, subscribers may have their mailboxes configured to page them when urgent messages are received.

Private Messages
Subscribers can tag messages as private. Private messages can only be listened to by the recipient, they cannot be forwarded.

 

Broadcast Message Capabilities
The broadcast message feature allows system supervisors to easily send a message to all mailboxes on the system.

Call Log and Monitor
The call log feature provides a detailed record of system activity, specifying the line used, call type (inbound, outbound, etc.), date and time the call started, time the call ended, number dialed, outcome of the call (busy, completed), and list of all system boxes involved in the call (up to 99). The monitor feature provides specific detail on a port-by-port basis.

Century Compliance
Key Voice Corporate Office and Small Office software versions 8.2 and higher are century compliant and will accommodate the transition into the year 2000 (and after) with no necessary adjustments.

Class of Service Programming
The system supervisor can define up to 8 different classes of service. Each class of service contains a list of parameters that control a specific mailbox owner's access to system options and special features (such as long distance out-calling and number of lines allowed to queue). You assign one of the classes of service you set up to each mailbox you create on the system. If you want to change a particular group of mailboxes' access to a certain feature---for example, you decide to permit call queuing for all mailboxes assigned class of service 3---you modify only the class of service screen, and all mailboxes assigned that class of service number are automatically updated.

Context-Sensitive Help Screens
Clear, concise help screens are provided during system set-up. These screens are very helpful as you initialize or revise the system parameters to meet your changing business needs. Have a question? Just press 'F1' for help.

Database Lookup
The system can match caller dialed digits to a DOS text (ASCII) file. The contents of the text file then tell the system how to route the call. For example, you can use the database lookup feature to prompt callers to enter their Zip Codes, then route the call to a regional sales person, based on the Zip Code entered.

Database Look Up Macro Programming
One of Key Voice's most unique features is its ability to capture a sequence of touch tone or key stroke inputs in a simple ASCII text file, which can be invoked as a macro to quickly make system changes at any time. For example, suppose you are off-site and want to change your greeting for tomorrow.

In a typical call processing system you would follow these steps:

  1. Dial the Auto Attendant

  2. Enter the primary voice mail access code

  3. Enter your mailbox number

  4. Enter your password

  5. Enter the code for the Options Menu

  6. Select "Change my Greeting"

  7. Speak at the tone

Using a Key Voice Macro, you simply:

  1. Dial the Auto Attendant

  2. Enter your Personal Macro Code

  3. Speak at the tone

Key Voice's macro programmability is a prime example of the system's ability to be customized to meet your specific needs and applications. The Key Voice macro example discussed above requires less than 2 minutes to program.

Line Groups
System supervisors can limit outbound calls (made for activating message waiting indicators, pager notification, message delivery, etc.) to certain system ports. Ports can be placed into one, several, or none of 4 line groups, and each line group can then be limited to certain types of outbound calls. Line groups allow you to control how system ports are used, so the system can process calls most effectively for your unique environment.

Mailbox Duplication during Setup
Key Voice systems allow the system supervisor to set up a default mailbox specifying many set-up parameters, including which features the mailbox owner will have access to, then duplicate that mailbox as many times as necessary. The supervisor can than make any modifications to the generated duplicates, such as entering the owner's name, etc.

Routing Box Architecture
Routing Boxes function like a built-in, touch-tone programmable application generator for creating customized call handling applications. Using Routing Boxes you can create multi-level voice menus within the system, either from the automated attendant or from individual or departmental mailboxes. Unlike most voice processing systems that require programmer-level technical knowledge for creating menu selections, Key Voice systems treat application menus with the simplicity of any other mailbox, allowing system supervisors to easily administer menus and call flows in a matter of minutes. This very unique design is particularly useful for customizing messages and call routing to meet specific business needs.

Enhanced Interface with Small and Corporate Office NT
Graphical icons, radio buttons, slide bars, tabbed pages, and other Windows NT interface features maximize screen clarity. These ease-of-use enhancements help you move through the program to accomplish the task at hand even faster and more efficiently than ever before.

ACD Box
Key Voice's ACD Box provides departmental automatic call distribution for phone systems that do not have hunting abilities. The caller selects a department, then the system hunts for an available extension in that department until it finds one that is not busy. The caller reaches a live person quickly, after making only one selection.

The Customer Service box can perform uniform or top down distribution to meet the call distribution needs of each department. Uniform distribution keeps extensions equally busy; top-down distribution transfers calls to the same extensions in the same order, keeping those at the top most busy. The system can also queue calls by department, playing up to 6 different queue announcements to a holding caller.

Account Number Box
By routing calls to an Account Number Box, you can have the system collect an account number (or social security number, phone number, etc.) one time from callers, then tag that number to the call. The system can then append the number to messages left by the caller, use the number in IVR applications, use it during Question Box data entry sessions, and store it in the call log.

Interview / Question Capability / Order Entry
Key Voice systems have a unique Question Box that can be set up to ask callers a series of questions. Answers are recorded electronically and stored for future processing or analysis. This feature is particularly useful for services such as on-line job inquires, surveys, or remote reporting of job status, where responses to job-related questions can be recorded. The system also has the ability to capture callers' DTMF input and process the digits in ASCII format. This provides an excellent way of taking orders and printing data in a desired output, or even saving data to a file to be processed in a batch mode.



Introduction
Entry-level Voicemail
NT-based Voicemail
Unified Messaging
Frequently-asked Questions
Detailed Features List


Flash Demonstration
Feature List
Pricing
Contact Us

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