2013 customer survey results

05 January 2021

The results of our 2013 Annual Customer Survey have finally been collated - thanks Mr. Milliner - and our Support team is pretty pleased with the results!

Based on a survey of 1000 customers, 98% rated our Support team as "Excellent".

We'd like to say a big “thank you” to all users who took part!

Support overall satisfaction
96%
Staff knowledge
92%
Competence of staff
94%
Helpfulness & courtesy
91%
Response time to calls
98%
Response time to e-mails
87%
Response time to on-line tickets
93%
Transparency
99%
Reliability of service
95%

Search articles