||Market-leading call logging
||TIM Professional is the market-leading call logging system.
With absolutely no limits to the number of lines or extensions you can
log, no other
call logger matches it for price and features.
It's a Windows-based application that uses the data output from your
telephone system (PBX), checks it, costs it and stores it automatically.
From this, not only can it produce a whole range of management reports with
vivid graphs, charts and tables, custom-defined if required, but all of its
functions can be performed from anywhere in the world using a standard
web browser - no client software is required.
Add to this the live, wallboard-type call-handling statistics, and the
fact that it costs a fraction of the price of other, lesser-able call
loggers, and you'd be missing out by using anything else!
Control your costs
TIM gives department managers the information they need to control their own
telecoms budgets. Just knowing the system is in place will itself reduce
general telephone abuse, allowing significant savings. Give
department managers access to their own information - from their own desktop
using a standard web browser. Setup any number of users, restricting
access to specific departments if required.
TIM identifies when and where your calls are being lost. Lost calls
mean lost business, and customer dissatisfaction.
TIM also monitors your phone line usage. Do you have enough lines? Or
too many? TIM scrutinises your telephone traffic and can readily suggest
You can use TIM two ways... locally at the PC using its simple Windows
Explorer-style interface, and remotely using any standard web browser, so
now you can produce reports, edit your organisation's directory, or see live
wallboard-type statistics from anywhere on your network.
Fast and accurate
TIM retrieves information in seconds. It works around a lightning-fast and
incredibly flexible costing algorithm allowing stats to be produced within
seconds of a call being made.
How fast is it?
TIM Professional, and it's big brother TIM
Enterprise, is used by multi-national corporate companies and NHS
hospitals, who generally process thousands of calls per hour. In these
situations, the software easily handles the flow of incoming data, whilst
churning out reports over the web, or locally, in seconds, to multiple
How many call records can TIM store?
For a medium-sized organisation, the software can comfortably store call
records over a year old in its live database. Of course, at any time you can
archive data out of the live database and into storage, to be imported and
inspected years later.
How many lines and extensions can TIM support?
TIM works just the same on a 10-extension system as it does on a
10,000-extension system! No upgrade is required if you install more
extensions, so you needn't worry about expansion costs when you grow. This
naturally applies to number of telephone lines too.
How quickly can I get information on calls that have just happened?
As soon as a call has finished, within seconds it will have been properly
processed and safely stored by TIM in its database, allowing immediate
access from the reports. Furthermore, any calls meeting user-defined
criteria can be set to start an audible alarm, or their details sent by
I have several sites, each with their own telephone system. How can I
access this information in one place?
TIM is built around a multi-site database - it wasn't an after-thought.
So, whether you have a single PABX or hundreds, all your reports can focus
on any of your sites - or all of them! Sites can be connected to the TIM
server directly by serial cable, or over a TCP/IP network using the
integrated NetPBX tool.
How safe is TIMís internal web server?
You can setup users to access only information from their own group, or
allow full access to designated Ďsuper usersí. The interface is first
protected using basic authentication at the web browser, but backed up by a
powerful IP-security restriction. Couple this with a firewall if youíre
still worried, and you can be sure that no-one will be able to see your
valuable call information.
Can TIM tell me if I have enough lines?
Yes. The Trunks Busy report shows how busy your system gets throughout
each day. TIM also advises how long it takes to answer calls, through its
Incoming Call Analysis Report. These help in making decisions about cutting
off redundant lines, or getting new ones installed to stop callers getting
||With all the reports you need
TIM Professional produces a number of highly flexible reports.
All of them are
available on-demand at the PC running TIM, or through a standard web browser
anywhere on your network.
They can also be sent to a printer or to multiple e-mail addresses on a
scheduled basis, every hour, day, week, month or quarter.
Each report is generated in standard HTML and TIM uses template HTML
files for its headers and footers, meaning that every single report can be
completely customised to include your company logo, personalised contact
information - indeed, anything written in HTML.
Some of the more popular reports are described here, with a short
description and a print preview...
This is used when you need to produce a telephone bill for a client or group
of clients, for example in a business centre, a hospital, hotel or between
your company's departments.
A powerful, fully-clickable report which begins with a complete summary of
all departmental activity with totals.
By simply clicking on the
department you're interested in, the report zooms in to show the same
summary information for each individual extension in that group.
further to a particular extension to see a detailed itemised list of all
call activity on that extension.
This breaks down each business day into half-hour periods,
showing the maximum and average number of concurrent phones in use during
any particular half-hour. Standard filters apply, so you can choose to
concentrate on only incoming or only outgoing calls, or exclude weekends so
as not to distort your figures when traffic may normally be low.
Shows vivid pie charts and a detailed table with complete
information about where you make your calls to, out of local,
national, international, mobile, etc. Each segment is shown as a percentage
of the number of calls, and again to show how much of the cost is made up of
those types of calls. This quickly enables you to see how just a handful of
calls may account for the majority of your costs!
Quickly identify your top calls in terms of cost or
duration. This is most useful for uncovering abuse or for identifying
expensive types of calls, for example calls to directory enquiry services,
mobile phones, premium rate numbers etc.
Breaks down your working day into half-hour segments and
reveals important information about your incoming calls. See calls that are
answered and abandoned, how long it takes you to answer them, or how long
people are waiting before they give up and abandon the call. These figures
are shown as maximum and averages so you can more effectively plan your
staffing requirements throughout each day.
Quickly assess how well a group of extensions (or your
whole organisation) is answering incoming calls within a pre-determined
target. It provides a line by line summary of each day along with a visual
indicator showing the percentage of incoming calls answered within and
outside your target.
An extremely flexible report, for those who feel they want more
information than is provided by the in-built reports; you can specify
exactly what search terms you want to look for including Caller ID, and LCR
||Download a free trial
||Get a 14-day working copy of the UK's most
popular call logger and benefit from full technical support during your
Obtain your free download
||Any more questions?
Connecting to your PBX
The way in which call records are collected from your telephone
system varies between manufacturers, but usually involves a physical
connection using a serial cable, or over an existing TCP/IP
Serial cable connections are slightly more difficult to setup because
they run at different speeds (ie. the speed at which the receiver of the
call records, your PC, has to match that of your PBX, which can vary).
There are also different types of physical serial connector cables,
from 9-pin to 25-pin, and other proprietary interfaces using telephone
Network connections are usually much simpler to setup and involve the
call logging software, running on a PC on the same local area network,
knowing the IP address of the PBX. Once a connection is
established successfully, the call logger liaises directly with the PBX
to receive each call record as it arrives.
Traditional call logging software
In the early days of call logging, to obtain call reports, the
operator had to physically attend the PC console and enter the
parameters for each report, wait by the printer, and finally collate the
reams of paper into meaningful reports. Many call logging systems
still operate this way, but most now provide a web browser interface
over your local area network.
Web reporting interface
Because the operator can now access reports from anywhere on the LAN
using a standard web browser, it's easy to run reports on demand, send
them as e-mail attachments to interested parties, or print them for
inclusion in wider research.
Advanced call logging systems include the facility to offer this 'web
reporting interface' as part of the same product, whereas the thrifty
type will rely on there being existing web server software in place,
which can be an extra hidden cost in most cases.
See our white paper on this issue:
call loggers aren't all the same!
Maintaining the call logger
Many people have invested thousands of pounds in call logging systems
- sometimes monitoring multiple telephone systems - but fail to keep
them up-to-date. Tariff pricing is the main cause of cost
discrepancies when it comes to reconciling the call logger's reports to
a phone company's telephone bill. It's also important to update
your tariffs, since these reflect network changes, such as local dialcode and other number group changes.