Introduction

Breaks down your working day into half-hour segments and details important information about your incoming calls during those periods.  See at-a-glance how many answered and abandoned calls you take, how long it takes you to answer them, or how long people are prepared to wait before they give up and abandon the call.  These figures are shown as maximums and averages, and all come together to help you plan your staffing requirements throughout each day more effectively.

Example Output

Features

The call information can be selected over any period, focussing on any trunk group or individual trunk, or for any group of extensions or individual extension.