Introduction

This report allows you to quickly assess how well a group of extensions (or your whole organisation) is answered incoming calls within a pre-determined target.

It provides a line by line summary of each day (including or excluding weekends) along with a visual indicator showing what percentage of incoming calls were answered within your desired target.

The default target answer time is 10 seconds, but this can be changed to suit your requirements.

Example Output

Options

Choose to exclude weekend calls, which can affect your averages.

You may also exclude incoming transfers which doesn't include calls made to operators, then forwarded within your organisation.

Your desired threshold can be set to any value you like, the default being 10 seconds.