SpliceQueue is the replacement for cumbersome and expensive wallboards for call
centres of all sizes.
Instead of paying over the odds for old-fashioned, LED-driven displays, the
SpliceQueue system exploits the fact that most call centre agents also have a PC
at their workstation, and displays queue and call information there instead,
using a choice of different 'flavoured' client software.
The system consists of two very simple but powerful software
components - the Server and the Clients, as described on the right.
Depending on your choice of client, they can be set to run full-screen, or
as a small pop-up window so you have full flexibility in terms of deployment
So, every agent can have their own desktop window on their call queues, or
the whole team can have a centrally-focused plasma display, containing
crisp, clear, up-to-date traffic information.
The Information Server
This is an essential component of any SpliceQueue system.
The Server is
responsible for broadcasting live queue statistics every 500ms across your
Any type of SpliceQueue Client running on the same LAN receives these
broadcasts and displays them accordingly.
The Desktop Client
The Desktop Client is an unobtrusive virtual wallboard that pops up when it
detects queue activity - showing user-selectable pages of queue and active
The Wallboard Client
In either single-queue or multiple-queue format, this is intended to
drive one or more large-screen displays which are placed in view of all of
your call centre agents.
SpliceQueue Flash Client
A very simple but attractive Macromedia Flash version of the Desktop Client,
for all operating systems. These SWF files are fully-functioning
wallboards with no dependencies, so they can integrate seamlessly into your
intranet or internet sites.
This tiny system service is used to link separate LANs or remote office
networks to the main Information Server. It allows the Server's queue
information broadcasts to be forwarded on so everyone can see the stats on
their own network.
Try before you buy
A free 14-day trial of the
whole SpliceQueue Suite is available.