TIM Enterprise imposes no limits on the number of users you can log. The smallest version available allows you to log 100 users but larger versions allow you to log several hundred thousand users.

Cross-product upgrades attract a full refund of the lower value product meaning there is no penalty for growing!

TIM Enterprise imposes no restrictions on the number of sites that you can log. It also includes a distributed directory as standard, meaning your employee directory can span multiple sites, with no limit to the actual depth.
No, trunks and channels do not count as users and have no impact on costing.
No, you can have different PBX’s on each site. As long as they produce CDR's, we'll log the output.
You can give access to as many people as you want. Simply add them as web users (there's no associated cost). Also there are no restrictions on the number of concurrent users who can access TIM Enterprise.
Yes, absolutely. An initial 'super' user can access everything. Additional web users can be restricted to a specific geographic area, site, department, group or even their own individual stats.
Of course. Simply setup your reports parameters and tell it which email address(es) you want it to be delivered to.
Absolutely not. We see no need to impose silly arbitrary restrictions on report numbers.
No, the reports will be stored under your login area and are available only to you.
Yes, alarms can be set when certain call parameters are met. These can send automatic e-mail notification to one or more users as soon as the trigger is activated. They can be set on many different call properties, including duration, cost, dialled number(s), missed calls, etc. Alarm's can also be set on Stats collection's where you want to trigger an alarm once particular thresholds are met.
Yes, all calls are clearly colour coded. The default colours are red for lost, green for inbound, blue for outbound and grey for internal.
As long as you have maintenance, there will be no charge for a new interface to ensure TIM Enterprise works with your new PBX(s). Maintenance also covers you for assistance in re-configuring TIM Enterprise to work with the new PBX(s).
No, there is no limit! We are trying to encourage you to use the product. To create an additional user, somebody with administrator access simply needs to add a new user, and allocate a valid username and password.
Absolutely, when adding a web user, you determine the areas of your system that they are allowed to report on. If you want to allow access to a number of sales team that span different locations, just create a reporting collection group.
Yes, you can set up as many scheduled reports as you want and they can be set to be delivered at predetermined dates and times.
When scheduled reports are delivered as web-reports, users can drill up and down. Reports can be delived to Web, PDF, Excel, CSV and XML. The format chosen for the report delivery will determine whether you can drill up and down or not. E.g. If a report is scheduled to be delivered as a PDF, this facility isn't available, if delivered as a Web report it is.
TIM Enterprise will process and store the call as soon as it’s received. This is normally within seconds of the calls finishing. During call processing, you still have full access to all of your reports and display boards.

Using TIM Enterprise with MySQL or MS SQL databases the amount of data that can be stored varies depending on the version of database being used. Typically this will be multiple GB of data up to a few TB.

When using a native database the system can store up to 4GB of records. A typical record is about 4KB in size.

If space gets tight, old data can be archived to another location, to be imported and inspected at any time in the future.

Yes. Tim Enterprise will allow you to see how busy your system gets throughout the day. This will allow you to make decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone. For ease of use, TIM Enterprise will allow you to re-order all columns in this report on-the-fly.
A copy of TIM Enterprise can be installed on a local machine at your US site, on a virtual server or even in a datacentre. As you add sites, we identify the locations and supply a default tariff table. When logging multiple sites, whether fed by a single switch or with different PBX's on each site, TIM Enterprise has the ability to date and time stamp each calls with the local date and time stamp and not that of the host machine where it’s logged.
As soon as a call has finished, within a matter of seconds, it is processed and safely stored in its database, allowing immediate access through any of its reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, the details of which are immediately sent by e-mail.
Absolutely. Just fill in the trial request form and you'll be on your way. In cases like yours, we recommend the AD sync object to minimise set-up time. We're happy to remote on and assist with set-up and configuration. This is included in the free trial. You also get access to support for the duration of the trial so you can evaluate that too!