The Daily Activity report provides a summary showing the total volume of all inbound, outbound and lost calls for each day.
It's ideal for identifying call volume trends, and very quickly highlights your busy days, allowing you to more effectively plan your staffing requirements.
You will be able to spot call patterns easily using this report e.g. do you miss a lot of calls on weekends, is one day of the week noticeably busier than other days.
The report can be run on an ad-hoc basis or scheduled to run automatically at pre-determined times. You can run to web, PDF, Excel, CSV or XML. When running as a web reports, note that all headers are fully clickable and results can be reordered on-the-fly! You can also drill-down for more details by clicking on any of the hyperlinks contained within the report.
You have the option to report on calls for all sites, groups or even specific users. You may also restrict the report to a specific site or specific dates and times.
You can choose to report only on specific call types e.g. inbound, outbound calls.
Filters can be applied to allow you report only on calls to specific destinations, LCR codes, trunk access codes or dialled numbers. You can even choose to exclude certain calls e.g. weekend calls or calls below a minimum duration.