When used in conjunction with call recording, this Random Call Selection report provides a perfect tool to select calls at random for spot-checking purposes.
You can annotate, score, or listen to each of the calls that the report produces.
Click on the speach bubble alongside any call to hear the associated recording. You may also view a call audit, add notes and/or score the call.
You have the option to report on all sites, groups or even specific users. You can restrict the report to a specific site or specific dates and times.
You may choose to report only on specific call types e.g. inbound, outbound calls.
Additional filters can be applied to report only on calls to specific destinations, LCR codes, trunk access codes or dialled numbers. You can even choose to exclude certain calls e.g. weekend calls or calls below a minimum duration.