TIM Professional - UK's favourite call logging software  Looking for the live call logging demo?  Click here

 

 Introduction


TIM Professional is the market-leading call management system - no other software matches it for price and features.  TIM logging live calls

It's a Windows-based application that utilises the data output from your telephone system, checks it, costs it and stores it automatically.  From this, not only can it produce a whole range of management reports with vivid graphs, charts and tables, custom-defined if required, but all of its functions can be performed from anywhere in the world using a standard web browser.

Add to this TIM's live, wallboard-type call-handling statistics, and the fact that it costs around a tenth of the price of other lesser-able call loggers... you would surely be embarassed using anything else!


Control Your Costs

TIM gives department managers the information they need to control their own telecoms budgets.  Just knowing the system is in place will itself reduce general telephone abuse, allowing significant savings.
 On the web side... Give department managers access to their own information - from their own desktop.  Setup any number of users, restricting access to only their department if required.

Improve Service

TIM identifies when and where your calls are being lost.
Lost calls mean lost business, and customer dissatisfaction.
TIM also monitors your line usage. Do you have enough lines? Do you have too many? TIM scrutinises your telephone traffic and can readily suggest line optimisation.

Flexible

You can use TIM just the same, both locally using its simple Windows Explorer-style interface, and remotely using any web browser, to produce reports, edit your configuration, or see live wallboard-type statistics.

Fast and accurate

TIM retrieves information in seconds. It works around a lightning-fast and incredibly flexible costing algorithm allowing stats to be produced within seconds of a call being made.

 

 See a live copy of TIM in action right now

 Click here to go to a live TIM system Why not take a look at a real live TIM system in operation, right now.
We've setup a dedicated website completely hosted by TIM Professional itself.

http://www.timdemo.com

It demonstrates just how conveniently you can get your hands on your own telephone system information, at any time of the day or night, from any web browser in the world.  And don't forget, this applies to all of your sites that have their own PBX!

 

 Management Information Reports

TIM produces a number of highly flexible reports. These are available on-demand at the PC running TIM, or through a web browser. They can also be sent to a printer or by e-mail on a regular basis, every hour, day, week or month. Some of the reports are described here.



Billing Reports  [More info...]

Used where you need to produce a telephone bill for a client or group of clients, for example in a business centre, a hospital, hotel or between your company's departments. The flexible HTML reports that TIM produces can be completely customised, to include your company logo, billing contact information - indeed, anything that you can write in HTML.


Organisation Drill Down  [More info...]

A simple, fully-clickable report which begins with a complete summary of all extension groups' activity along with totals. By just clicking on a group you're interested in, the report zooms in to show the same summary information for each individual extension in that group. Zoom in further by clicking on a particular extension, and the report will show you a detailed log of all activity on that extension. An added bonus of this report is its ability to identify calls on extensions that you mightn't have thought existed!

Trunks Busy  [More info...]

This breaks down each business day into half-hour periods, showing the maximum and average number of telephone lines in use during any particular half-hour. You can choose to exclude weekends, when perhaps not many calls are being made or received, so as not to distort averages. You can also choose to concentrate on only incoming or only outgoing calls.

Call Geography  [More info...]

 Call Geography Report screenshot Includes graphical pie charts and a detailed table with complete information about where you make your calls to: local, national, international, mobile, etc. Each segment is shown as a percentage of the number of calls, and again to show how much of the cost is made up of those types of calls. This quickly enables you to see how just a handful of calls may account for a lion’s share of your costs!

Top Calls  [More info...]

Quickly identify your top calls in terms of cost or duration. This is most useful for uncovering abuse or for identifying expensive types of calls, for example calls to Directory Enquiries, mobiles, premium rate numbers etc.

Incoming Call Analysis  [More info...]

Breaks down your working day into half-hour segments and reveals important information about your incoming calls. See calls that are answered and abandoned, how long it takes you to answer them, or how long people are waiting before they give up and abandon the call. These figures are shown as maximum and averages so you can more effectively plan your staffing requirements throughout each day.

Target Response  [More info...]

 Target Response Report screenshot Quickly assess how well a group of extensions (or your whole organisation) is answering incoming calls within a pre-determined target. It provides a line by line summary of each day along with a visual indicator showing the percentage of incoming calls answered within and outside your target.

Custom Report  [More info...]

An extremely flexible report, for those who feel they want more information than is provided by the in-built reports; you can specify exactly what search terms you want to look for including Caller ID, and LCR calls.

 

 Frequently-asked Questions


How fast is TIM?

TIM is used by multi-national corporate companies and NHS hospitals, who generally process thousands of calls per hour.  In these situations, the software easily handles the flow of incoming data, whilst churning out reports over the web, or locally, in seconds, to multiple users.

How many call records can TIM store?

For a medium-sized organisation, the software can comfortably store call records over a year old in its live database. Of course, at any time you can archive data out of the live database and into storage, to be imported and inspected years later.

How many lines and extensions can TIM support?

TIM works just the same on a 10-extension system as it does on a 10,000-extension system! No upgrade is required if you install more extensions, so you needn't worry about expansion costs when you grow. This naturally applies to number of telephone lines too.

How quickly can I get information on calls that have just happened?

As soon as a call has finished, within seconds it will have been properly processed and safely stored by TIM in its database, allowing immediate access from the reports. Furthermore, any calls meeting user-defined criteria can be set to start an audible alarm, or their details sent by e-mail instantly.

I have several sites, each with their own telephone system. How can I access this information in one place?

TIM is built around a multi-site database - it wasn't an after-thought. So, whether you have a single PABX or hundreds, all your reports can focus on any of your sites - or all of them! Sites can be connected to the TIM server directly by serial cable, or over a TCP/IP network using the integrated NetPBX tool.

How safe is TIM’s internal web server?

You can setup users to access only information from their own group, or allow full access to designated ‘super users’. The interface is first protected using basic authentication at the web browser, but backed up by a powerful IP-security restriction. Couple this with a firewall if you’re still worried, and you can be sure that no-one will be able to see your valuable call information.

Can TIM tell me if I have enough lines?

Yes. The Trunks Busy report shows how busy your system gets throughout each day. TIM also advises how long it takes to answer calls, through its Incoming Call Analysis Report. These help in making decisions about cutting off redundant lines, or getting new ones installed to stop callers getting busy tone.

 

 Pricing

Our pricing philosophy is simple

We've already invested heavily in the long-term development of TIM Professional, and we'd like to see it in use on every PBX in every country - with every user being a content user.

All of the features you see or read in these pages are included in the TIM Professional package.

 Click here if you're interested in this product Furthermore, we won't penalise you if you grow - our price is fixed no matter how many lines and extensions you have.  The same TIM Professional package that you will buy here is in use right now in large multi-national corporations, NHS hospitals and call centres around the world - processing over 20,000 calls per hour.  There is no difference in the way we install a system on one of these sites, to yours.  Our attention to detail is just the same.

Our maintenance follows a similar theory - you pay a fixed amount per year which gives you unlimited access to our on-line services, e-mail, dedicated helpdesk team by telephone (on a standard rate number - not premium rate), and if you have a problem that is squarely our fault, we'll correct it free of charge, with a site visit if applicable.  The only change in our maintenance price is that if you use more than one PBX - each site involves extra work for us so we charge a little more.

We also freely publish our Maintenance Prices.

 

 Technical Information

The recommended specification for a non-dedicated PC is detailed below.  A lower specification machine may suffice for smaller sites with low data throughput.  When deciding which equipment to use, bear in mind that extra investment in the hardware will make all of your software perform better.  If you need to discuss your hardware requirements, don't hesitate in contacting our technical support team (0870 740 6967).

We can supply and maintain an IBM-compatible PC that is the ideal specification for a TIM call logger, for just
419 +VAT installation,  50 + VAT per year maintenance.  This is a trade price, available only when ordered at the same time as TIM Professional.

PC  IBM or fully-compatible

CPU
  Intel Pentium III-500 or equivalent

Memory
  64 Mb

Hard Disk
  4 GB (The actual TIM program files need only 20 Mb)

Operating System
  Microsoft Windows 95, 98, NT, 2000, ME, XP

Network
  A TCP/IP-compatible network subsystem is required, even for a stand-alone installation.  This doesn't necessarily mean that you need any network interface equipment, just the software to support it.

If the PC will be connected directly to your PABX, you should also have at least one free serial communications port (COM1, COM2, etc). In rare circumstances, all of your COM ports may be taken, in which case you may need to swap your COM-port type mouse to a PS/2 type, or install a secondary serial interface expansion card.  We can advise you if there are any special requirements.

Whilst this may seem obvious, we stress that we are not responsible for the cabling in your premises from the PABX to the PC running TIM, even if we are commissioned to install the software.

Some information within the TIM Professional software relies upon the corresponding data being produced from your telephone system (PBX).  If this is not available, some of the features listed will not be available.  We always check your system capability upon ordering.



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